Protecting your personal data is our priority at MartNG. We respect your privacy and are committed to safeguarding your information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our services.
a. Personal Information You Provide
Account Details: Name, email, phone number, delivery address.
Payment Information: Card details, billing address (processed securely via third-party gateways).
Order Data: Items purchased, order history, preferences, feedback.
b. Technical Information We Collect Automatically
Device & Usage Data: IP address, browser type, operating system, app version.
Location Data: GPS coordinates or approximate location when you place an order.
Analytics Data: Pages visited, time spent, click patterns, crash reports.
c. Information from Third Parties
Logistics Partners: Delivery status updates and proof of delivery.
Marketing Platforms: Data about your engagement with our emails and ads.
Order Fulfillment: Process and deliver orders, communicate order updates.
Payment Processing: Securely authorize and complete transactions.
Customer Support: Respond to inquiries, resolve issues, improve service.
Personalization: Recommend products, promotions, and content based on your history.
Marketing & Communications: Send newsletters, offers, and service notifications (you can opt out at any time).
Improving Our Services: Analyze usage patterns to enhance functionality and performance.
We do not sell your personal data. We share information only with:
Service Providers: Payment gateways, delivery partners, analytics providers (under strict confidentiality agreements).
Legal & Safety: When required by law, to protect rights, or in response to lawful requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to confidentiality protections.
We employ industry-standard safeguards:
Encryption: SSL/TLS for data in transit; AES-256 for data at rest.
Access Controls: Role-based access, multi-factor authentication for internal systems.
Regular Audits: Security assessments, penetration testing, vulnerability scans.
Access & Correction: View or update your personal information in My Account.
Deletion: Request account deletion and data removal (subject to legal retention requirements).
Data Portability: Receive a copy of your data in a machine-readable format.
Marketing Opt-Out: Unsubscribe from promotional emails via the link in every newsletter.
To exercise these rights, contact us at privacy@martng.com.
We use cookies and similar tools to:
Enable Core Functionality: User authentication, shopping cart.
Analytics & Performance: Understand usage, improve features.
Advertising & Personalization: Serve relevant ads and offers.
You can control cookies via your browser settings, but disabling cookies may affect functionality.
MartNG services are not intended for children under 13. We do not knowingly collect data from children. If we learn of unauthorized data collection, we will promptly delete it.
Your data may be processed in Nigeria or other countries where our service providers operate. We ensure appropriate safeguards under applicable data protection laws.
We may update this policy occasionally to reflect operational or legal changes. We’ll notify you via the app and update the “Last updated” date. Continued use of our services constitutes acceptance of the revised policy.
Questions or concerns? Reach out to our Data Protection Officer:
📧 privacy@martng.com
📞 +234 201 330 9306
💬 Live Chat in the MartNG app
Trust MartNG to keep your data secure and private. Thank you for choosing us for your everyday needs.
